1. Return Policy

Customers are requested to check their product upon delivery. Once the product has been delivered, routine returns and exchanges are not accepted, except where a return or other remedy is required under applicable law or expressly agreed to by Pradovi.

2. Refund Policy

We do not provide routine refunds after delivery. Please review the product details carefully before placing your order.

This policy does not remove any refund or other remedy that may be required by applicable law, including in circumstances where an order cannot be fulfilled or a legally required remedy applies.

3. Free Stitching Repair Within 30 Days

If the stitching on your purchased product comes undone within 30 days from the delivery date, Pradovi will provide free restitching, subject to the following conditions:

• The stitching issue must be reported within 30 days of delivery.
• The customer must bring the product to the designated Pradovi service location.
• Free service covers restitching of the affected area only.
• The product will be inspected to determine whether the issue is a stitching failure or damage caused by misuse, overloading, an accident or normal wear and tear.
• The customer should bring the product and, if available, the order confirmation or proof of purchase.

4. Where to Bring the Product

For eligible stitching repairs, bring the product to our designated service location. Please contact us before visiting to confirm the location and service availability.

Customers are responsible for bringing the product to the service location. Collection or courier pickup is not included unless separately agreed.

5. Repair Time

Repair time may vary depending on the condition of the product and service workload. We will let you know the expected completion time after inspecting the item.

6. How to Request a Repair

• Contact Pradovi by phone, WhatsApp or email.
• Share your order details and explain the stitching issue.
• Bring the product to the confirmed service location within the 30-day period.
• Our team will inspect the product and confirm whether it qualifies for free stitching repair.

7. Legal Exceptions

Nothing in this policy is intended to exclude or restrict consumer rights or remedies that cannot legally be excluded under applicable law. Where a refund, replacement, repair or other remedy is legally required, we will handle the request in accordance with the applicable requirements.

8. Policy Updates

Pradovi may update this policy from time to time. The latest version will be published on this page with the revised date. Please review the policy before making a purchase.

9. Contact Us

If you have questions about stitching repairs or this policy, please contact us using the details below.