Welcome to Pradovi. This Privacy Policy explains how we collect, use, store and protect personal information when you visit pradovi.in, place an order, or contact us.

By using our website, you acknowledge this policy. Where applicable law requires consent for a particular activity, we will seek that consent separately.

Depending on how you use our website, we may collect:

• Contact details: Name, email address, phone number and information you submit through forms.
• Order details: Billing and shipping addresses, purchased products and order history.
• Transaction details: Payment status and transaction references provided by payment services.
• Technical data: Browser type, device information, IP address and website usage data, where collected.
• Messages: Inquiries or feedback shared through email, contact forms or WhatsApp.

We may use information for the following purposes:

• To process and fulfil orders and arrange delivery.
• To communicate order confirmations, shipping updates and service information.
• To respond to customer questions and requests.
• To maintain, secure and improve our website and services.
• To detect suspicious transactions, prevent fraud and resolve disputes.
• To comply with applicable legal, tax and accounting requirements.
• To send marketing communications where permitted and, where required, with your consent.

Our website may use cookies and similar technologies to support essential functions, remember preferences and understand website usage. Analytics or advertising cookies may also be used if those tools are enabled.

You can manage cookies through your browser settings. Where required, we will seek consent before using non-essential cookies.

Payments may be handled by third-party payment providers. Their own privacy policies and terms govern how they process payment information.

We do not intend to store complete payment card details on our own servers. Available payment methods and the information processed depend on the checkout services enabled on our website.

We do not sell your personal information. We may share information when necessary with service providers such as:

• Shipping and delivery partners.
• Payment processors and transaction service providers.
• Website hosting, maintenance and security providers.
• Analytics providers, where applicable.
• Authorities or other parties when disclosure is required by law or necessary to address legal claims.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No online system can guarantee absolute security. We retain information only for as long as reasonably necessary for the purposes described in this policy, including order management, legal compliance and dispute resolution.

Depending on applicable law, you may be able to request access to, correction of or deletion of your personal information, or withdraw consent where processing is based on consent.

You can also opt out of eligible promotional communications. We may need to retain certain records to meet legal, accounting or other valid obligations.

To make a privacy request, contact us using the details provided below.

Our website may link to or use third-party services, including payment gateways, delivery providers and WhatsApp. These services operate under their own privacy policies and terms.

We encourage you to review the relevant third-party policies before sharing information with them.

Our website is not intended to knowingly collect personal information from children where parental consent is required by law. If you believe such information has been submitted to us, please contact us so we can review the request and take appropriate action.

We may update this Privacy Policy to reflect changes to our services, website, business practices or legal requirements. Updated wording will be published on this page along with a revised last-updated date.

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact Pradovi.