Welcome to Pradovi at https://pradovi.in/. These Terms & Conditions govern your access to and use of our website and any purchases made through it.

By using our website or placing an order, you agree to these terms and applicable laws. If you do not agree, please do not use the website to make purchases.

You must be legally capable of entering into a binding agreement under applicable law to make purchases through our website. If you are using the website on behalf of another person or business, you confirm that you are authorised to do so.

We make reasonable efforts to display product descriptions, photographs, colours, sizes and other details accurately. However, images and colours may vary depending on your screen or device.

• Product availability may change without notice.
• Descriptions and images are provided to help customers make informed decisions.
• If a material listing error or stock issue affects your order, we may contact you to discuss the available options.

If a product cannot be supplied after payment, we will inform you and arrange an appropriate resolution, including a refund where applicable.

Product prices and applicable charges will be displayed on the website or at checkout. Any delivery charges and applicable taxes will be shown where required.

• Orders must be paid using the payment methods available at checkout.
• Payments may be processed by third-party payment providers under their terms.
• If a clear pricing or listing error is identified, we may contact you before processing the affected order.
• We will not treat an order as accepted merely because a payment confirmation has been generated; order acceptance is subject to the confirmation and fulfilment process.

When you place an order, please ensure that your contact, billing and delivery information is accurate. We may contact you if clarification is needed to process your order.

An order confirmation acknowledges receipt of your order. We reserve the right to review, decline or cancel an order where reasonably necessary, including in cases of suspected fraud, unavailable stock, material listing errors or incomplete information, subject to applicable law.

If payment has already been received for an order we cannot fulfil, we will arrange a refund where applicable.

Delivery estimates, where provided, are indicative and may be affected by location, courier operations, weather, holidays or other circumstances outside our reasonable control.

• Please provide a complete and correct delivery address and reachable phone number.
• Delivery may be delayed if the address is incomplete or the recipient is unavailable.
• Where tracking is available, details may be shared after dispatch.
• If a shipment is delayed, lost or marked delivered incorrectly, please contact us so we can review the matter.

Any delivery commitments or remedies required by applicable consumer law will continue to apply.

If you need to cancel an order, contact us as soon as possible with your order details. Cancellation may depend on whether the order has been processed or dispatched.

If an order can no longer be cancelled because it has been dispatched, available return options will be subject to the applicable return policy and consumer law.

Return, replacement and refund eligibility depends on the product, the reason for the request and the applicable return policy shown on the website or communicated at purchase.

• If an item arrives damaged, defective or incorrect, contact us promptly with your order details and relevant photographs, if available.
• We may request information needed to verify the issue and determine an appropriate resolution.
• Approved refunds will be processed through the relevant payment method or another lawful method, as applicable.
• Refund processing and bank credit times may vary by payment provider.

We will not exclude or restrict any consumer rights or remedies that cannot legally be excluded. Product-specific return conditions should be checked before purchase.

You are responsible for providing accurate information when placing orders or contacting us. Please do not submit another person's personal information without appropriate authority.

If account registration is available, keep your login credentials secure and notify us if you suspect unauthorised access to your account.

You agree not to:

• Use our website for unlawful, fraudulent or misleading activities.
• Attempt to disrupt, damage or gain unauthorised access to the website or its systems.
• Submit malicious code, spam or false order information.
• Copy, scrape or misuse website content in a way that violates applicable law or third-party rights.

We may take reasonable action to protect our website, customers and business from misuse, subject to applicable law.

Website content, including original text, logos, graphics, design elements and images, may be owned by or licensed to Pradovi and may be protected by intellectual property laws.

You may not reproduce or commercially use protected content without permission, except where permitted by law.

We aim to keep our website accurate, secure and available, but uninterrupted access cannot be guaranteed. Maintenance, technical issues or events outside our reasonable control may temporarily affect access.

To the extent permitted by applicable law, Pradovi will not be responsible for indirect losses arising from use of the website. Nothing in these terms excludes or limits liability, warranties or consumer rights that cannot lawfully be excluded or limited.

Our handling of personal information is explained in our Privacy Policy. By using our website, you should review that policy to understand what information may be collected and how it is used.

Read our Privacy Policy →

These terms are intended to be interpreted in accordance with the applicable laws of India. Any dispute will be handled by the appropriate forum or authority as determined under applicable law.

Nothing in this section removes any mandatory consumer rights or statutory remedies available to you.

We may update these terms when our services, business practices or legal requirements change. Updated terms will be published on this page with a revised date.

Changes will apply as permitted by applicable law. For existing orders, the terms applicable at the time of purchase may remain relevant.

If you have questions about these Terms & Conditions, an order, shipping or a return request, please contact us.